Privacy Policy

EscapeLife, Inc. (“EscapeLife,” “we,” “us,” or “our”) operates the escapelife.ai website and the EscapeLife OS platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use the Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

1. Information We Collect

Information you provide directly

• Name, email address, phone number, and company name when you submit a contact, partner, or early-access form.
• Account credentials and profile information when you register for the platform.
• Payment information processed by our third-party payment processors (we do not store full card numbers).
• Communications you send us, including support requests and feedback.

Information collected automatically

• Log data including IP address, browser type, pages visited, and timestamps.
• Device information including hardware model, operating system, and unique device identifiers.
• Cookies and similar tracking technologies (see Section 5).
• Usage data including feature interactions, API calls, and platform activity.

Information from third parties

• Integration data from connected property management systems, OTAs, and other platforms you authorize.
• Analytics data from Google Analytics and similar services.

2. How We Use Your Information

• To provide, operate, and improve the Service.
• To process transactions and send related transaction notifications.
• To send you SMS text messages if you have opted in, including account updates, booking confirmations, and product information. You may opt out at any time by replying STOP.
• To respond to inquiries and provide customer support.
• To send product updates, marketing communications, and offers — where permitted by law and with your consent where required.
• To detect, prevent, and address fraud, security incidents, and abuse.
• To comply with legal obligations.

3. SMS Communications

When you provide your phone number and consent to SMS communications on our contact or partner forms, you agree to receive text messages from EscapeLife. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at hello@escapelife.ai.

We do not sell your phone number to third parties. SMS consent is not a condition of purchase.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who process data on our behalf (hosting, email delivery, payment processing, analytics).
• Business partners as required to deliver the Service features you use, with your authorization.
• Law enforcement or regulators when required by applicable law or to protect rights and safety.
• Successors in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality obligations.

5. Cookies

We use cookies and similar technologies to operate the Service, remember your preferences, and analyze usage. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us at hello@escapelife.ai.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights including:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your personal information.
• Objection to or restriction of processing.
• Data portability.
• Withdrawal of consent at any time (including SMS opt-out via STOP).

To exercise these rights, contact us at hello@escapelife.ai.

9. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
EscapeLife, Inc.
hello@escapelife.ai